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In a highly competitive marketplace, where organizations need to ensure they are contracting for the best possible services, value must be visible. This starts with aligning with the right service provider – one that is dedicated to the organization’s success and has the people and processes to make an impact. A well-researched and defined value management process is critical to making value visible and, ultimately, achieving security success. It requires communication, formal processes and management support.
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Communication Shapes Strategy - A mutual understanding of security program needs is essential to setting priorities. An organization needs to prioritize and clearly communicate goals, and the service provider also needs to make recommendations, share best practices and bring strategies to life. These elements can be incorporated into a dynamic plan with specific, measurable goals to ensure accountability and keep pace with the industry’s changing demands.
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Employee Engagement for Service Excellence - Communication is needed with everyone contributing to the security program. The service provider’s employees are essential to the everyday delivery of services and ultimately, the delivery of value. Employees who are supported are going to take better care of clients. Providers who understand this critical need will see a reduction in employee turnover and greater client satisfaction.
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Formal Processes Lead to Accountability - Value requires a formal commitment and bold transparency, not only presenting results and solutions, but also shining a bright light on areas that need improvement – and then acting quickly to correct them. A value management process that mandates frequent status reviews will assign accountability and ensure all parties are engaged.
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Management Support Guides Success - A management team needs training, drive and leadership to ensure that communication is ongoing and that transparency and accountability are present every day. A successful value management process requires constant attention to ensure every element is in step with the client’s needs.
At the end of the day, every organization needs to see value to justify an investment. A service partner with an effective value management process can contribute to an organization’s larger strategic goals to become a true partner. Read more in my article, Making Value Visible, on TrainingIndustry.com.
Tell us – how does your security provider make value visible?
About the Author
Randy Dorn is the Central Region President at Allied Universal.
