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Bruce Blythe, Owner and Chairman of Crisis Management International, is a guest blog author for Allied Universal.
Terminating employees is always difficult. Beyond the compassion for the well-being of the individual, we all have the same concerns when it comes to disrupting a person’s livelihood. People who seemed fine in normal times can become immediately hostile and threatening when they learn they are losing their jobs.
Should the procedures for high-risk terminations be different than the company’s normal processes? What should be done to increase the likelihood that layoff and employment termination meetings remain calm and safe for all concerned? How can you assure the person doesn’t come back seeking some form of vengeance?
Anticipate potentially hostile or violent reactions and plan contingencies in detail. Doing so will give you an assurance that you are prepared when needed. For example:
1. Plan for a calm and compassionate response if hostilities arise
2. Know exactly the movements needed for you safe escape
3. Establish an emergency communication plan and immediate actions for those notified
4. Have additional managers and security available if assistance is needed
It is uncomfortable to envision dangerous and escalating situations directed toward you. However, those who open their minds just long enough to clearly imagine and prepare for worst case scenarios are those who are most calm and effective. Thinking about what to do after a situation escalates is not optimal. Simply put, there is no rational strategy that says “don't be prepared.”
Defusing hostile and potentially violent people is possible . . . even probable, if you do the right things. Planning variables such as the place, people involved, what will be said, where you will each sit, and how you will react to various contingencies will increase the likelihood that the unenviable task of difficult termination meetings are managed safely and effectively.
About the Author
Bruce Blythe is the CEO of Crisis Management International, Inc., a worldwide organization of crisis management specialists, business continuity planners, and former FBI and Secret Service agents. He has worked with hundreds of companies in crisis prevention, preparedness and response. He has served as a consultant to the FBI on terrorism and workplace violence. He has made repeated appearances on NBC, CNN, ABC’s 20/20, CBS’s 48 Hours, CNBC, NPR, national talk shows and many others.
