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As the healthcare industry constantly evolves, every component of operational support must evolve as well. Security is one critical area that must strive to keep pace with industry changes, stay current with regulatory compliance mandates and utilize data to stay ahead of the curve. When intelligence is culled, analyzed and viewed as a source of continuous improvement, proactive security programs are the result.
What trends and data do healthcare security professionals need to assess?
Trade Associations: The International Association for Healthcare Security & Safety (IAHSS) and ASIS are key drivers in establishing protocol to assess, measure and implement healthcare security strategy; and provide information and resources.
National Resources: Workplace violence in healthcare is a growing concern. According to the Bureau of Labor Statistics, nearly 60 percent of all nonfatal assaults and violent acts in the workplace occurred in the healthcare and social assistance industry. The Occupational Safety and Health Administration (OSHA) offers Workplace Violence Safety and Health Topics Page with information that can help security professionals effectively evaluate their workplace.
Regulatory Agencies: An effective healthcare security program must be in-tune with and apply the direction of a variety of accrediting bodies including OSHA, The Joint Commission, CMS, DNV, and NFPA, as well as state and local regulators.
Local Data: Analysis of what is happening in the community is essential. Crime statistics, population trends, community events, and anticipated weather events can help the facility’s security team be more prepared.
On-site Trends: Ongoing review of security trends can aid in the evolution of security strategy and security officer deployment that is predictive, rather than reactive. Frequent incidents in particular area of a hospital could be addressed with a change in procedure or staffing.
Security Best Practices: In addition to industry benchmarks, information and best practices shared among peers creates additional opportunities for continuous improvement and success.
A data-driven approach to security must be comprehensive and cognizant of the evolving nature of the industry and the facility. Ask yourself…what additional information do I need to continue to move my security program forward?
About the Author
Ken Bukowski is the Vice President of Vertical Market Business Development for Allied Universal. He is responsible for developing and implementing the strategic direction of the vertical market program while working on key standardization initiatives.
