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In today’s marketplace, value is a popular topic of conversation. Particularly within service industries, value is one of the most critical considerations when choosing a provider. But why is it so important? What does delivering value really bring to the table?
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Partnership – When a security officer services provider is committed to delivering value, the result is not only an enhanced level of service, but also a partnership focusing on responsibility, collaboration and accountability.
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A Tailored Approach – A true partnership lends itself to value in the form of a tailored approach to your security program. A partner in security works closely with you to understand your needs (both known and unrecognized) and deliver on solutions that are unique to your industry and your location.
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Return on Investment – Value becomes visible in your tailored security program when your team not only accomplishes your security goals, but regularly reports on specific, measurable results that you can use to justify your security investment.
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Engaged Employees – A service provider is only as good as the employees providing the service. When a provider takes great care of its employees, its employees take better care of you. A focus on delivering value enhances safety and security, increases security personnel satisfaction and reduces turnover.
Considering value’s impact on a successful security program, it only stands to reason how important it is to make this value visible. A well-researched and defined value management process is critical to achieving security success. From communication to employee engagement and formal processes to management support, there are a number of ways for a security officer services provider to plan for value delivery in your program.
As you think about value and its impact on the success of your security program, access our checklist: Is Your Security Provider Meeting Your Needs?
About the Author
Randy Dorn is the Central Region President at Allied Universal.
